Purchase & Shipping 訂購及送貨

（中文請往下閱讀） 

About Purchase

If you would like to cancel an order, please contact us within 24 hours after your order is paid via WhatsApp. You may use the store credit to make a purchase within 1 week or receive refund less 5% administration fees.

If, in extreme cases, we are unable to fulfill your purchase, we would contact you to exchange for other products or to arrange for full refund.

About Shipping

We typically prepare and ship out an order 5-7 business days after the order is paid in full.

Pick-up: Please contact us via WhatsApp for pick-up arrangement and kindly note there will be preparation time as mentioned above.

     - Pick-up hours: Monday to Friday 11am – 5pm (public holiday closed)

     - Pick-up address: Suite 9-A1, Golden Dragon Industrial Centre Block 1, 152-160 Tai Lin Pai Road, Kwai Fong

Delivery arrangement:

     - Frozen products will be shipped via professional cold chain or real time delivery service providers to ensure food quality and safety.

     - Other products will be shipped by SF Express, or the equivalent, and will typically be delivered within 1-2 business days.

Standard delivery service covers Hong Kong Island, Kowloon, New Territories and some outlying islands which includes Tung Chung, Discovery Bay and Ma Wan. Please visit SF Express’ website for coverage information.

Please kindly understand that we will do our best to communicate with the logistics companies but are unable to guarantee the exact delivery time.

關於訂購

如有特殊原因，付款后24小時內可WhatsApp聯絡我們取消訂單，並在1星期內使用同等金額訂購其他產品。如欲申請退款，需支付5%行政費。

如因材料缺貨或其他原因而無法提供已購買的產品，我們將聯繫您替換其他產品或全額退款。

關於送貨

訂購貨品一般為付款後5-7個工作天準備完成並發送。

可於訂購時選擇自取。請WhatsApp聯繫安排取貨，並請注意上述的準備時間 。

     - 自取時間：非法定假日之星期一至五，上午11點至下午5點

     - 自取地址：葵涌大連排道152-160號金龍工業中心第一座9樓A1室

送貨安排：

     - 冷凍食品 - 將通過專業的冷鍊或實時運送快遞公司進行運輸，以確保食品質量和安全。 

     - 非冷凍食品 - 順豐或同類快遞公司標準快件 ：
        寄出後約1-2工作天派送。

請理解我們將盡最大努力與物流公司溝通，但無法保證貨品送達的準確時間。

以下地區不支持標準宅配服務：沙頭角、羅湖、打鼓嶺、文錦渡、落馬洲、流浮山、大埔船灣、龍鼓灘、米埔、西貢北潭涌、布袋澳、清水灣大廟、所有離島地區（東涌、愉景灣及馬灣除外）。